Website Disclaimer & Carrier Load Verification Policy

1. General Disclaimer

The information provided on www.5river.net is for general informational and business purposes. 5 RIVER BROKERAGE INC. is a transportation brokerage company that connects shippers requiring freight transportation services with carriers providing transportation services for dry, fresh, chilled, and frozen goods.

Information on this website does not constitute a binding freight agreement, rate confirmation, transportation contract, or guarantee that any particular shipment, load, or transportation service is available. Specific services and obligations are governed by the applicable written agreements and confirmed transaction documents.

2. Official Company Contact Information

5 RIVER BROKERAGE INC. maintains the following official contact information:

The telephone number listed above is the company's only official company phone number. The company does not authorize any other telephone number to represent its official company line.

All official business communications must be directed to dispatch@5river.net. The official telephone line may also be used to contact the company for direct verification purposes.

Any person claiming to represent 5 RIVER BROKERAGE INC. through another telephone number, an unauthorized email address, or an unverified communication channel should be treated with caution until independently verified through the company's official contact information.

• Official telephone number: 209-954-9354
• Official email address: dispatch@5river.net
• Official website: www.5river.net

3. Mandatory Carrier Load Verification Policy

ALL CARRIERS MUST INDEPENDENTLY VERIFY THE LEGITIMACY OF A LOAD BEFORE DISPATCHING A TRUCK OR TRANSPORTING FREIGHT UNDER THE NAME OF 5 RIVER BROKERAGE INC.

Before accepting or transporting any shipment represented as being arranged by 5 RIVER BROKERAGE INC., carriers are strongly instructed to:

A load posting, rate confirmation, email, text message, document, or other communication displaying the company name or logo does not, by itself, establish that the communication or shipment is authentic.

1. Call the official company telephone number, 209-954-9354, and/or email dispatch@5river.net to verify the legitimacy of the shipment.
2. Confirm that the broker representative arranging the shipment is authorized to act on behalf of 5 RIVER BROKERAGE INC.
3. Verify the load identification, pickup and delivery locations, applicable rate confirmation, and other relevant shipment details directly with the company.
4. Confirm any changes to load instructions, pickup or delivery details, payment arrangements, or other material shipment information through the company's official communication channels.
5. Stop and seek direct verification if any information appears inconsistent, suspicious, or materially different from previously confirmed information.

4. Freight Fraud and Unauthorized Representation Warning

Freight fraud, identity impersonation, fraudulent load postings, altered rate confirmations, unauthorized re-brokering, and payment diversion may occur in the transportation industry.

Third parties may attempt to impersonate 5 RIVER BROKERAGE INC., its employees, agents, customers, or business partners.

Carriers and shippers should exercise caution when receiving unexpected communications, requests to change payment instructions, unfamiliar contact details, or instructions that cannot be independently verified.

Do not rely solely on caller identification, email display names, copied logos, or documents that appear to contain the company's information.

Report suspected impersonation or fraudulent activity to dispatch@5river.net and, when appropriate, to the relevant law enforcement or regulatory authorities.

5. Official Communication Requirements

All official business communications with 5 RIVER BROKERAGE INC. must be sent to dispatch@5river.net.

The company does not recognize an alternate telephone number as its official company phone line. Communications received through other contact details should not be presumed to be authorized by the company.

Where a transaction requires verification, the company may request additional information to confirm the identity and authority of the person communicating with it.

6. Transportation Services and Third-Party Carriers

5 RIVER BROKERAGE INC. arranges transportation services by connecting shippers and carriers. The actual transportation of freight is performed by the carrier assigned to the shipment, subject to the applicable agreements and legal requirements.

Carrier qualifications, equipment, cargo handling, temperature management, transit schedules, and other operational matters may depend on the specific carrier, shipment, equipment, route, and contractual arrangements.

Nothing in this disclaimer is intended to waive or eliminate any duty, liability, or obligation that cannot lawfully be waived, or to modify any applicable written transportation agreement.

7. Website Accuracy and Availability

The company makes reasonable efforts to keep the website information accurate and current. However, the company does not warrant that every website statement will always be complete, current, uninterrupted, or free from errors.

Website content may be updated, modified, or removed without prior notice.

8. Limitation of Liability

To the extent permitted by applicable law, 5 RIVER BROKERAGE INC. disclaims liability for losses arising solely from a person's reliance on unverified communications, fraudulent third-party representations, unauthorized use of the company's name, or information obtained from unauthorized sources.

Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by law, nor does it override an applicable written contract or a non-waivable legal obligation.

9. Governing Law

This website disclaimer is intended to be interpreted in accordance with the laws of the State of California, to the extent applicable, without overriding mandatory laws or contractual provisions governing a particular transaction.

10. Contact Information

For questions regarding this disclaimer, suspected fraud, unauthorized representation, or verification of a load, contact:

• 5 RIVER BROKERAGE INC.
• Stockton, California
• Telephone: 209-954-9354
• Email: dispatch@5river.net
• Website: www.5river.net